Support FAQ

Quest 1 & 2

Most frequently this issue can be solved by restarting your device. If that doesn't resolve the problem try uninstalling and reinstalling the game. Finally, confirm that your headset has enough memory.

To check your Quest's storage:
1. Put on your headset.
2. Select the Settings (gear icon) button in the toolbar menu.
3. Select storage.


If you have tried the solutions above and are still experiencing a crash or black screen, please email the following information to owlchemysupport@google.com
Is this your first time opening the game?
Where were you in the game when it crashed?
What were your last actions? What items were you interacting with?


If you have a Link Cable
Optionally, you can send us your save file--which will give us insight into the problem you encountered and possible bug fixes. You can find your save file with the link cable on your PC at:

🚀 Cosmonious High:
This PC\Quest 2\Internal shared storage\Android\data\com.OwlchemyLabs.CosmoniousHigh\files\User

🌴Vacation Simulator:
This PC\Quest 2\Internal shared storage\Android\data\com.OwlchemyLabs.VacationSimulator\files\User

💼 Job Simulator:
This PC\Quest 2\Internal shared storage\Android\data\com.OwlchemyLabs.JobSimulator\files\User

PC Headset

Most frequently, you can solve this issue by restarting your device. If that doesn't resolve the problem, try uninstalling and reinstalling the game. Finally, confirm that your headset has enough memory.

If you are playing on a headset connected to your computer: (via SteamVR or Oculus Rift), the easiest way for us to help is to send us your crash log. Please follow the instructions below to retrieve the log and send it to owlchemysupport@google.com
If you installed the game to the default location, that log is located here:

🚀 Cosmonious High:
%UserProfile%\AppData\LocalLow\Owlchemy Labs\Cosmonious High\

🌴Vacation Simulator:
C:\Users\<YOUR USERNAME>\AppData\LocalLow\Owlchemy Labs\Vacation Simulator\output_log.txt
Or,
%appdata%\..\LocalLow\Owlchemy Labs\Vacation Simulator\output_log.txt

💼 Job Simulator:
If Steam:
C:\Program Files (x86)\Steam\steamapps\common\Job Simulator\JobSimulator_Data\output_log.txt

If Oculus Home:
C:\Program Files\Oculus\Software\Software\owlchemy-labs-job-simulator\JobSimulator_Data\output_log.txt</aside>

PSVR

Most frequently, you can solve this issue by restarting your PSVR. If that doesn't resolve the problem, try uninstalling and reinstalling the game. Finally, confirm that your headset has enough memory.

PSVR General Troubleshooting Steps
Restart your console—power down the PlayStation (not Rest Mode, but all the way powered down). Then unplug the Processor Unit (The Processor Unit is a small box that comes with your PSVR and connects your PSVR to your PS4 and TV) and wait for one minute. Then, plug everything back in and start the console.

PSVR FAQs for the Simulator Games:
https://jobsimulatorgame.com/psvrfaq/
https://vacationsimulatorgame.com/psvrfaq/

If you have tried the solutions above and are still experiencing a crash or black screen, please email the following information to owlchemysupport@google.com:
Where were you in the game when this happened?
Do other games work on your headset?
Are you on the latest update?
You can also include the save file (instructions below)


How to get save files from PSVR
1. Turn on the TV and PS4
2. Insert External Drive There are 2 USB ports on the front of the PS4
3. In the Main Menu, Go to "Settings"
4. Click on "Application Saved Data Management"
5. Select "Saved Data in System Storage"
6. Select "Copy to USB Storage Device"

…Smaller Human Mode?

🚀 Cosmonious High: Access to Smaller Human Mode is in the backpack settings ⚙ section. To access the backpack, reach behind your shoulder and grab with the associated button. You can access this mode inside the backpack by sliding the zipper on the bottom to the settings ⚙ section. Smaller Human mode is the green switch on the bottom left. You can also access it at the front of the Registration counter. There are also height adjusters on tables/countertops throughout the game!

🌴 Vacation Simulator: Access to Smaller Human Mode is in the backpack settings ⚙ section. To access the backpack, reach behind your shoulder and grab with the associated button. You can access this mode inside the backpack by sliding the zipper on the bottom to the settings ⚙ section. Smaller Human mode is the yellow switch on the left. You can also access it at the front of the Travel Museum counter. There are also height adjusters on tables/countertops throughout the game!

💼 Job Simulator: You access Smaller Human Mode in the Job Museum at the start of the game, located in the lower half of the podium/console directly in front of the player. The lower half of the podium/console has a door with a handle- open that, and inside, you will get access to accessibility features. The switch to enable Smaller Human mode is on the left.

…Subtitles?

🚀 Cosmonious High: Access to Subtitles is in the backpack settings ⚙ section. To access the backpack, reach behind your shoulder and grab with the associated button. You can access this mode inside the backpack by sliding the zipper on the bottom to the settings ⚙ section: the green switch on the bottom left. You can also access it at the front of the Registration counter. There are also height adjusters on tables/countertops throughout the game! Subtitle options are English, French, German, Spanish, Japanese, and Korean!

🌴 Vacation Simulator: Access to Subtitles is in the backpack settings ⚙ section. To access the backpack, reach behind your shoulder and grab with the associated button. You can access this mode inside the backpack by sliding the zipper on the bottom to the settings ⚙ section: the yellow switch on the left. You can also access it in the Travel Museum at the front of the counter. There are also height adjusters on tables/countertops throughout the game! Subtitle options are English, French, German, Spanish, Japanese, and Korean!

💼 Job Simulator: You can access the Subtitles in the Job Museum at the start of the game, located in the lower half of the podium/console directly in front of the player. The lower half of the podium/console has a door with a handle- open that, and inside, you will get access to accessibility features. The switch to enable Subtitles is on the right. This option is also available during gameplay by hitting your controller's "menu" button, which will bring up the Briefcase with the subtitle options inside. Subtitle options are English, French, German, Spanish, Japanese, and Korean!

…The In-game camera?

🚀Cosmonious High: Access to the in-game Camera is in the backpack in the section with a camera icon. To access the backpack, reach behind your shoulder and grab with the associated button. Slide the zipper on the bottom of the backpack to the 📷 section (the second section)

🌴Vacation Simulator: Access to the in-game Camera is in the backpack's side pocket. To access the backpack, reach behind your shoulder and grab with the associated button. You will be able to hold the Camera from the side pocket.

Which headsets can I play Owlchemy games on?

🚀Cosmonious High: Cosmonious High is available on Quest 2 and SteamVR!

Rift: Native Oculus support is available: you can enable it by setting "-vrmode oculus" as the launch option in the game's properties menu.
WMR headsets: Depending on what your WMR headset allows- you may be able to play using SteamVR: Windows Mixed Reality for SteamVR.
Quest 1: Use Link Cable and buy the Steam VR version.

….How do I Distance Grab?

Aim at the object with your hand until a light blue highlight appears around the object. Now, close your hand in a grabbing motion and move your arm to tug the object towards you. Some would call this action a “yank” or a “yeet.” Next, you can catch the object with that same grab motion. It may take a few tries to get the hang of it, but you’ll be a pro pretty soon! Keep an eye out for in-game tutorials and instructional posters along the way!

….How do I access the Power Menu?

This action is done by having your in-game hand tap the back of your other hand- right on the circular gem. This does not require using any controller buttons. Give the gem a tap- and the power icons will appear in a radial menu above your hand. To select either reach up to the selected power icon, or grab it!

In One-Handed mode you access the power menu by pressing the “Power” button twice.

Finale Puzzle …The Pinwheel isn’t moving!

You access the Power Menu using your in-game hand to tap the back of your other hand on the circular gem. Note that this does not require using any controller buttons. Give the gem a tap- and the power icons will appear in a radial menu above your hand. To select, reach up to the icon of the power you want to choose or grab it!

In One-Handed mode, you access the power menu by pressing the “Power” button twice.

Closet Puzzle …The Water Wheel isn’t moving!

We have noticed that most folks who experience this issue are playing on the Vive Index headset: If you are using Index controllers, you may have to wait longer for the water wheel to move. So keep that water flowing and try using both Prismi hands!

…Where is the Among us Doll?!

Okay, here’s the inside scoop: you will not be able to see the Among Us Doll before you find it! However, by playing through the clean-up credits and exploring the school, you should be able to run into it naturally.

…One-handed mode?

You can access one-handed mode by starting the game without one controller. Most headsets will detect you using one controller and automatically switch into one-handed mode.

Note: Windows MR controllers require that one of the controllers is off before starting SteamVR.

…Small Human mode?

Access to Smaller Human Mode is in the backpack settings ⚙ section, the green switch on the bottom left. You can also access it at the front of the Registration counter. Additionally, There are height adjusters on tables/countertops throughout the game!

…Subtitles?

Access to Subtitles is in the backpack settings ⚙ section, the drawer on the bottom left! Once you pull out the drawer, use the dial to scroll through the language options using the dial. You can also access it at the front of the Registration counter. (English, French, German, Spanish, Korean, Japanese)

…In-Game Camera?

To access the camera, grab your backpack over your shoulder, then unzip the backpack to the camera icon 📷 section (the second section). Next, insert your photo into the scanner slot at the bottom to send to social media or your PC pictures folder.

…How do I turn on hand tracking?

1. Inside the Oculus Quest menu, go to Settings > Device > Hands and Controllers
2. Enable both 'Hand Tracking' and ‘Auto Switch Between Hands and Controller’

…How do I use my hands in the game?

https://vacationsimulatorgame.com/handtrackingfaq/index.html
Use a well-lit area for best results: Hand tracking is very environmentally lighting dependent. Ensure your play area is well-lit to enable the most optimal hand-tracking experience.
Grab items naturally: Grab items as naturally as you can—no need to make any specific hand-tracking gestures to grab them. Just grab!
Use palm up/finger curl gesture to teleport: Using one hand, look in the direction you would like to go and hold your hand flat palm up (a green teleport marker will appear), then curl your fingers inward to teleport!

…Small Human mode?

Access to Smaller Human Mode is in the backpack settings ⚙ section; Shorter Human Mode is the yellow bottom switch on the left. You can also access it at the front of the Registration counter. There are height adjusters on tables/countertops throughout the game!

…Subtitles?

To enable subtitles, players have options in the Museum kiosk before starting the game and in-game via the backpack. Just zip over to the Options interface in the backpack, pull out the Subtitles selector, and choose which language you want subtitles in! Vacation Simulator has subtitles in English, French, German, Spanish, Korean, and Japanese

…In Game Camera?

To access the Camera, reach over your shoulder and grab your Backpack. The Camera is always available in the side pocket (even if it looks semi-transparent, you can still grab it!)

…One-handed mode?

You can access one-handed mode by starting the game without one controller- on most headsets, the game will detect that you are using one controller and switch into the mode. However, the one-handed mode in Windows MR requires that one of the controllers is off before starting SteamVR.

…Spectator Camera?

You can access the Spectator Camera at the top of the backpack- it looks like a teal camcorder from the 90s. Think of Spectator Camera 3000 as a handheld camera you control in VR. You can use OBS or other recording software to record your play session and share your vacation with friends! When you take it out, anyone watching the game on your desktop will see what the Spectator Cam sees. This view lets you set up and direct your shots. To return to headset view, stow the Spectator Cam, turn it off with the button on the top, or just teleport away from its zone!

Advanced Options Panel
Suppose someone is helping you stream or capture footage. In that case, they can access advanced options through the on-screen button ( ≡ ) in the lower left, which brings up a menu tray on the left side of the screen: From here, you can set whether to show Headset View (what you see in VR, but with options for smoothing) or Drone Cam (each teleport zone has a drone set up to capture the action).

Some Edge Cases
Be careful! If the player pulls out the Spectator Cam in VR, it will override whatever you display on the desktop.
When using the Spectator Cam, you’ll need to record the feed on your end (For example: Using software like OBS to record your play session). Using the Spectator Cam doesn’t save the video to your PC.

…How do I get into the DLC?

You get into Vacation Simulator: Back to Job DLC from the Vacation Museum by flipping the yellow switch under the monitor and then pulling the lever.

…I'm only missing one memory but I cannot figure it out?

Did you listen until the end of Hot Tub Bot’s story? If so, check out the info below on emailing us about issues with memories.

…Where is the Abdominal SnowBot?

Did you turn on the radio? If so, check out the info below on emailing us about gameplay issues.

…Smaller Human Mode?

You can access Smaller Human Mode in the Job Museum at the start of the game, located in the lower half of the podium/console directly in front of the player. The lower half of the podium/console has a door with a handle- open that, and inside, you will get access to accessibility features. The switch to enable Smaller Human mode is on the left.

…Subtitles?

You can access Subtitles by opening the lower half of the podium in the Job Museum at the start of the game. The subtitles menu in the Museum console, and viola! You're ready to [JOB], Human! Job Simulator has subtitles in English, French, German, Spanish, Korean, and Japanese

You can also access Subtitles in-game via the suitcase that pops up once you eat the exit burrito. Just zip over to the Options interface in the backpack, pull out the Subtitles selector, and choose which language you want subtitles in! Vacation Simulator has subtitles in English, French, German, Spanish, Korean, and Japanese.

…Spectator Mode?

Spectator Mode is enabled by clicking on the small camera icon in the bottom left-hand side of the screen (on the PC driving the VR experience!). A couple of notes: Double-click the grip button on the controller to switch between cameras (joystick click on Oculus Rift + Touch). Spectator mode adds a small amount of overhead to the game, so ensure you have a good the panel so you can get a clean view for recording/streaming. Here's a video overview of Spectator Mode in Job Simulator:
https://www.youtube.com/watch?v=-mrtlYjJRZ0

Why aren’t the knobs turning?

This issue is almost always due to a graphics card below our min-spec. Ask the above question about min hardware specs, focusing on getting what graphics card the user is running on. If their card is at or above our min spec, ask for an output log to see what else might be happening.

Troubleshooting steps

Most any problem that you could run into can be solved by trying the troubleshooting steps and with the information requested below:

First Steps for any Issue
Try completely restarting your device and ensuring you are on the latest update of Cosmonious High.

How to email us:
If you have tried the steps above and are still experiencing problems, reach out to us with the information below at owlchemysupport@google.com

Information to provide:
Your games Save File
If you are playing on PC: Output Log
Grab a screenshot or video!
Let us know if other games on your HMD are experiencing this issue
What were you interacting with when this issue occurred?


How to access requested files:

Save file:
PC
%UserProfile%\AppData\LocalLow\Owlchemy Labs\JobSimulator\User

QUEST + Link Cable
You can find your save file with the link cable on your PC at
This PC\Quest 2\Internal shared storage\Android\data\com.OwlchemyLabs.JobSimulator\files\User

PSVR
1. Turn on the TV and PS4
2. Insert External Drive There are 2 USB ports on the front of the PS4
3. In the Main Menu, Go to "Settings"
4. Click on "Application Saved Data Management"
5. Select "Saved Data in System Storage"
6. Select "Copy to USB Storage Device"


Crash Log
If you installed the game to the default location, that log will be located here:
If Steam:
C:\Program Files (x86)\Steam\steamapps\common\Job Simulator\JobSimulator_Data\output_log.txt

If Oculus Home
C:\Program Files\Oculus\Software\Software\owlchemy-labs-job-simulator\JobSimulator_Data\output_log.txt</aside>

…I cannot progress / I ran into a soft block!

Email us with the following information:
What were you interacting with when this issue occurred
Attach your save file if possible (instructions below).

Save file:
PC
You can find your save file if you downloaded the game to the default location at
%UserProfile%\AppData\LocalLow\Owlchemy Labs\JobSimulator\User

QUEST + Link Cable
You can find your save file with the link cable on your PC at
This PC\Quest 2\Internal shared storage\Android\data\com.OwlchemyLabs.JobSimulator\files\User

PSVR
1. Turn on the TV and PS4
2. Insert External Drive There are 2 USB ports on the front of the PS4
3. In the Main Menu, Go to "Settings"
4. Click on "Application Saved Data Management"
5. Select "Saved Data in System Storage"
6. Select "Copy to USB Storage Device"

…A character is acting weird, what do I do?

You can check out our Discord or other fan pages for a hint if you are stuck!
You can also always email us. Please include the following:
What were you interacting with when this issue occurred?
Attach a picture or video!

…I cannot enter the game even though I am pressing the correct button (When playing on Quest 1 or Quest 2)

We have seen this before, and the following troubleshooting steps have fixed it:
Please check Settings > Devices > Hands and Controllers > Switch Oculus and Menu Buttons inside your Quest.
If this does not address your problem, email us so we can look closer.